Refund Policy – Hassle-Free Returns for Defective Items

At Aged Well, your satisfaction and safety are our top priorities. While we take great care in offering high-quality mobility and home safety products, we understand that issues may occasionally arise.

Refund Eligibility

We do not offer refunds or returns unless the item you received is defective or damaged.

If you believe your product is defective, please contact us at info@agedwell.org within 14 days of receiving your order. Be sure to include:

• Your order number

• A description of the issue

• Clear photos or videos of the defect

Conditions for Refund Approval

• Claims must be submitted within 14 calendar days of delivery.

• Item must be unused and in its original packaging.

• We may request the return of the item before issuing a refund or replacement.

• Approved refunds will be issued to your original payment method.

Non-Refundable Items

• Any item not reported within 14 days

• Used or altered items

• Items damaged due to misuse or incorrect installation

If you have any questions, please reach out to us at info@agedwell.org — we're here to help.